Configure RT(Ticketing system) in Fedora

Ticketing system use of Sales lead Tracking,bug tracking or networking security tracking.

Basic installation & configuration RT in fedora

$ yum install httpd

$ yum install mysql

$ yum install mysql-server

$ yum install sendmail*

$ yum install dovecot*

Start the httpd and mysql services

service mysqld start
service httpd start


Make sure the httpd & mysqld service start at boot

chkconfig httpd on
chkconfig mysqld on


---

RT Installation

wget http://www.jwhite3.com/files/rt-3.6.6-bundle.tar.gz 

tar –zxvf rt-3.6.6-bundle.tar.

 Set repository -set repository if you are using rhel 5

vi /etc/yum/repos.d/localrt.repo

[rhel51-rt3] name=RT 3.6.6 for Red Hat Enterprise Linux 5.1 baseurl=file:///path/to/your/extracted/files enabled=1 gpgcheck=0

Install rt3 and all dependencies with yum

yum install rt3

RT Post Setup

Now that rt is installed you may want to customize your setup. Inorder to do that you will need to know where your files are located. This package changes the file locations from the fedora6 version of rt,and differs greatly from the BP default

Customize /etc/rt3/RT_SiteConfig.pm

You may find a need to change the site configuration of rt from time to time. For example to point rt to a remote database, configure external authentication, or set other configurable options. Below are several options that I like to set, but keep in mind these may differ greatly from a standard configuration.

Set($WebExternalAuth , '1');

Set($WebFallbackToInternalAuth , '1'); 

Set($OldestTransactionsFirst, 0); 

Set($MyTicketsLength, 25); 

Set($MyRequestsLength, 25); 

Set($WebBaseURL , "http://rt.blogspot.com"); 

Set($WebPath , ""); Set($WebImagesURL , $WebPath . "/NoAuth/images"); 

Set($rtname, 'blogspot.com'); 

Set($DatabaseHost   , 'db.blgspot.com'); 

Set($DatabaseRTHost , 'localhost'); 

Set($DatabaseUser, 'dbuser'); 

Set($DatabasePassword , 'dbpassword'); 

Set($DevelMode, '0'); 

Set($ShowTransactionImages, 0); 

Set($SuppressInlineTextFiles, true); 

Initialize the RT database

rt-setup-databse --action init

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Configure sendmail

Symlink rt-mailgate to /etc/smrsh, and create aliases to use RT:

ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate

Edit /etc/aliases and add lines:


rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond --url http://blogspot.com/"
rt-comment: “|/etc/smrsh/rt-mailgate –queue general –action comment –url http://blogspot.com/”


Edit /etc/mail/sendmail.mc and change the line:


DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')dnl
to read:
dnl DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA’)

Edit /etc/dovecot.conf and change the line:

protocols = imap,imaps,pop3,pop3s

Rebuild your sendmail.cf:

m4 /etc/mail/sendmail.mc > /etc/mail/sendmail.cf

Add rt server alias to /etc/mail/local-host-names:

rt.blogspot.com

Restart sendmail:

service sendmail restart

---

Test your new RT instance

Login to your new RT instance and test things out:

Default URL : http://blogspot.com/rt3/
Default User: root
Default password-password

How to configure ldap in fedora & rhel -5

$  yum install openldap-clients
$  yum install openldap-servers
$  yum install openldap*

$rpm -qa | grep ldap
Take backup for slapd.conf
$ /etc/openldap/slapd.conf /etc/openldap/slapd.conf.bak
Edit the file /etc/openldap/slapd.conf

     we need to change some lines suffix,
     rootdn and the two rootpw lines.
  

     Suffix is the high level descriptor you selected above.  The
     rootdn is who (the user) that owns the server and should start with
     cn=. The first root password (rootpw) line should be set to
     secret.  You can generate an encrypted password for the second
     rootpw line using the command:
    $ slappasswd
Just cut and paste the output of the slappasswd command into the
     second rootpw line in slapd.conf
$ vim /etc/openldap/slapd.conf
suffix          "dc=bloger,dc=com"

bloger is a your domain name

rootdn          "cn=Manager,dc=bloger,dc=com"
rootpw          secret
rootpw          {SSHA}MRNBda83kd9f7d7did902mLA1x0AVOWMRBua

save & exit this file.
open ldap.conf file.
$ vim /etc/openldap/ldap.conf
change 2 line in this file
HOST 127.0.0.1
BASE dc=bloger,dc=com

save & exit this file.
LDAP Migration tools-:
These tools are located
     in /usr/share/openldap/migration. If
     you don't find them in your distribution you can download these tools
     from:
http://www.padl.com/OSS/MigrationTools.html

     

Install is simple.

untar zxf MigrationTools.tgz
cd MigrationTools-47

You then must edit migrate_common.ph and change the following site-specific variables to reflect your installation:

# Default DNS domain
$DEFAULT_MAIL_DOMAIN = "bloger.com";

# Default base
$DEFAULT_BASE = "dc=blger,dc=com

Now we need to add the base entries into the LDAP. Here is an example of a new base org. units you may need and a user new user. The file we will create in out example is bloger.com.ldif.

Create a data file (bloger.ldif) & copy following content.
$ tuch bloger.ldif

dn: dc=bloger,dc=com

objectclass: top
objectclass: organization
o: bloger
description: Top level LDAP for bloger.com
dn: ou=Group,dc=bloger,dc=com
ou: Group
objectClass: top
objectClass: organizationalUnit

dn: ou=People,dc=bloger,dc=com
ou: People
objectClass: top
objectClass: organizationalUnit

dn: ou=Services,dc=bloger,dc=com
ou: Services
objectClass: top
objectClass: organizationalUnit

save this file.
$ /usr/share/openldap/migration/migrate_base.pl > bloger.ldif
Import first record
$ ldapadd -a -W -x -D "cn=Manager,dc=bloger,dc=com" -f bloger.ldif
$ ldapsearch -x -b 'dc=bloger,dc=com' 'objectclass=*
Create test user-:create file newrec.ldif for test user & add some content in this file.

$ touch bloger.ldif
note- You need an empty line before each line starting with "dn:"
$ vim bloger.ldif

# test1, < style="font-weight: bold;">bloger, com

dn: uid=test,ou=People,dc=bloger,dc=com
cn: test
sn: test
objectClass: top
objectClass: person
objectClass: posixAccount
objectClass: shadowAccount
userPassword: {crypt}$!Z0ksiAKjsKLAsjuwyuAK!jksX
uid: test
uidNumber: 501
gidNumber: 501
loginShell: /bin/bash
homeDirectory: /home/test
shadowLastChange: 10877
shadowMin: 0
shadowMax: 999999
shadowInactive: -1
shadowWarning: 7
shadowFlag: 0
shadowExpire: -1

save & exit this file.
The dn: record must be uniqe and should include the include your suffix.

Add the record to your LDAP
To add a record to the ldap database we use the command ldapadd

$ ldapadd -W -x -D "cn=Manager,dc=bloger,dc=com" -W -f newrec.ldif

$ ldapsearch -x -b 'cn=test,dc=bloger,dc=com'

will display this record if it is added correctly.

Client Side Authentication-:
1. Click System, select Administration and click Authentication. This will launch the Authentication Configuration window.

2. Check Enable LDAP Support and click the Configure LDAP button
3. Fill in the LDAP Search Base DN and LDAP Server fields. Click Ok when you are done.
4. Click the Authentications tab and check Enable LDAP Support.

To test this, create a user in your LDAP directory that is not in
     your machine. Then check the account by fingering the
     user.  For example, if you add the test record for you
     should be able to essue the command:

$ getent passwd
$ finger test1